1. First-Purchase Offer
ILLUSTUDIO offers a voluntary full refund when requested within 14 calendar days of the licensee's first purchase of the Product. This is the period for submitting the request, not a fourteen-day licence expiry or a requirement that processing finish within that period. This voluntary offer does not apply to update renewals or repeat purchases. Request a refund at support@illustudio.cc or, for Paddle transactions, through Paddle payment support, providing your purchase email and order reference. Troubleshooting is available but is not a condition of this first-purchase offer. Refunds of Paddle transactions are processed through Paddle.
2. Other Refund Rights
Excluding renewals from this voluntary offer does not exclude refunds required by applicable law or granted by Paddle under its own policy. The fourteen-day offer does not cut off mandatory cancellation, withdrawal or defect remedies. Paddle may separately consider discretionary refund requests within 14 days under its Refund Policy. Requesting a Paddle discretionary refund does not guarantee approval; this does not limit ILLUSTUDIO's full-refund commitment under the first-purchase offer above. Nothing here automatically waives a statutory withdrawal right when you download or use the Product; any legally required separate consent is obtained in the purchase flow.
3. Refunding the Main Licence
When an initial licence purchase is refunded and cancelled, the entitlement arising from that purchase ends, subject to applicable law and the refund terms disclosed before purchase. ILLUSTUDIO will deactivate the licence access attributable to the cancelled purchase. The refunded purchase no longer authorises activation or continued use, including use of a previously activated or offline copy. You must stop using and remove Product copies no longer covered by another valid entitlement. Merely requesting a refund does not have this effect.
After that refund and cancellation are confirmed, ILLUSTUDIO removes the usable licence key from active licensing records and revokes the affected purchase's authorisation. Purchase, refund and non-secret revocation records are retained as needed to document the transaction and prevent reuse of cancelled authorisations, subject to the Privacy Policy. A later purchase creates a separate entitlement and does not reactivate the refunded purchase merely because the buyer details are the same. Technical enforcement follows section 2.6 of the Terms, including its online-verification and offline limitations.
Refunding and cancelling the base licence closes that licence, not merely its update coverage. A renewal is not a standalone licence and cannot keep a refunded base licence active. Any further development, sales, downloads or patches that require the refunded Product licence must stop unless covered by another valid licence. This does not transfer ownership of your independently created content to ILLUSTUDIO or automatically recall compliant copies already lawfully held by Consumers. However, after a completed full base-licence refund and cancellation, affected embedded Product features in those copies, including already distributed games, lose authorisation at their next successful authenticated online verification of that cancellation. Revocation of the underlying licence under the Terms has the same runtime effect, independently of a refund. No automatic recall means retained game files, not surviving authorisation for the affected plugin features. This does not remotely delete the game or deliberately crash its process. A pending request alone does not disable those features, and no immediate offline cutoff is promised. Independently purchased licences and mandatory rights remain unaffected.
4. Renewal Reversals
If an update renewal is cancelled and its entitlement is reversed, including through a refund required by law or granted by Paddle, only the entitlement attributable to that renewal is removed. We preserve pre-existing, unrefunded perpetual entitlements, including earlier entitled versions and coverage. A renewal-only reversal does not delete the original licence key or cancel the base licence solely because that renewal was reversed. Simply choosing not to buy another renewal does not reverse coverage or versions already paid for. We do not introduce new restrictions when a refund is requested.
5. Payment Disputes
A payment dispute will be handled under the applicable payment rules and law. An allegation or good-faith dispute is not by itself proof of licence misuse.
6. Policy Changes and Remedies
A right to a refund, price reduction, compensation or another remedy arising from a later policy revision, restriction or termination is governed by applicable law, the transaction terms and any disclosed exit offer, as explained in clause 4.5.7. It is not cut off by the fourteen-day voluntary first-purchase request period. Nonacceptance does not automatically forfeit money or determine refund eligibility. A refund does not by itself make an otherwise unlawful restriction or termination lawful.